Gaming support is one of the important metrics gauge when reviewing/rating any online gaming site . We believe it is very important to keep tight management control of a critical function like gaming support in a online rummy site like us. That’s the reason we have an in-house support that handles all the customer related issues.
The customer service agents at have good product knowledge so they address customer queries in a friendly and personalized manner. DeccanRummy.com is committed to providing quick and dependable customer service to all our players. Additionally, players can also refer to our FAQ guide on queries related to Rummy. Our FAQ section is quite comprehensive when it comes to questions about playing rummy card game 24/7 online. Chances are such that you may get your answer there itself.
We have a dedicated Customer support Team that is there for your need all times. At present, DeccanRummy.com has email and chat support 24/7 to all our customers. Tell us about your issue and we will get back to you quickly!
Support – Tickets
We have deployed a very good ticketing system that keeps track of customer conversations by converting them into tickets. Our ticketing system simplifies work, you can get to the issue directly without much hassle. Most importantly, the TAT (turn-around time) is very less.
To raise a ticket, follow the below steps
- Log in to your account
- Click on green colored button at the far right end in the lobby
- In the pop-up window fill all the details (email ID, Subject, Your query, User ID, and the category of your query)
- Verify the recaptcha and click on Send Feedback to send your query.
- You can rest assured that we will get back to you on the topic at the earliest.
Support – 24/7 Chat
Deccan Rummy offers 24/7 chat support services for all our patrons. The chat feature is very useful to resolve your queries instantly. In order to use your live-chat feature, follow the below steps:
- Log in to your account
- In the lobby, click on the “Need help? Let’s talk” tab at the bottom
- Enter your UserID, email address, and mobile number and click on tick button to begin chat
- One of our customer support agents will assist you thenceforth.
From live chat to email-based support, we’ll always have your back, 24/7. Smart, friendly, and positive assistance is always there with Deccan Rummy.
If you have problems with or queries about a specific game or table please provide the table number and game ID if possible, we will go through the game history and resolve your issue.