REFUND POLICY

The minimum amount of chips required to be eligible for redemption is 500 chips. You will not be allowed to redeem anything lesser than 500 chips.

Chips in this context refer to rupees. 1 chip = 1 rupee.

The decision to allow players redeem in the event, he/she doesn’t meet the eligibility criteria is entirely ours. The validity of which might not be questioned. Player’s history with us would be taken into consideration in such cases and the player may require a security check before such redemption is processed. All applicable charges will have to be paid by the player himself.

Minimum Loyalty points and Reward Bonus for redemption are 1000

Players can write to us at support@deccanrummy.com for any more information regarding redeems.

The player cannot claim redeems for chips that have been used up in playing or had already been redeemed. Redeem would only be applicable for the balance number of chips available in the player’s account.

The players can view his account balance and the transactions made with us in the Account Balance section under 'My Account' tab after logging into their account. Players can always write to us at support@deccanrummy.com for any specific queries or further clarifications.




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